Q How long does it take from order to delivery?

We aim to deliver your order in approximately 7 working days.

Q Can I cancel my order?

Unfortunately, we don`t accept cancellations.

Q I want to return a product.

If the product is faulty, please contact us within 5 days of receipt.

Please note that we cannot accept returns unless it`s a faulty product.

Q Can I ship the products overseas?

We are sorry, but we can only ship within Japan.

Q I have not received an email even though I have placed an order.

Please check your spam folder too.

If you have set up a spam filter, please deactivate [@focetta.jp].

Q Can you attach a message card to my product?

A printed message card is available, one per order.