Q How long does it take from order to delivery?
We aim to deliver your order in approximately 7 working days.
Q Can I cancel my order?
Unfortunately, we don`t accept cancellations.
Q I want to return a product.
If the product is faulty, please contact us within 5 days of receipt.
Please note that we cannot accept returns unless it`s a faulty product.
Q Can I ship the products overseas?
We are sorry, but we can only ship within Japan.
Q I have not received an email even though I have placed an order.
Please check your spam folder too.
If you have set up a spam filter, please deactivate [@focetta.jp].
Q Can you attach a message card to my product?
A printed message card is available, one per order.